At Deiveegaa, every batch of Punugu is prepared and delivered with utmost care, authenticity, and devotion. Since our products are natural, ritual-based, and sensitive in nature, we follow a clear return policy to ensure fairness and transparency.
Eligibility for Returns
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Returns are accepted only in cases of:
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Wrong item delivered.
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Damaged or defective product received.
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Packaging tampered during delivery.
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Change of mind, variation in aroma/texture, or personal preference will not be considered valid reasons for return, as Punugu is a natural substance and may differ slightly in shade, texture, or aroma from batch to batch.
Return Request Window
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Customers must raise a return request within 5 days of delivery.
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Requests made after this period will not be eligible for return or refund.
Return Process
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Email us at support@deiveegaa.com with:
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Order ID
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Reason for return
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Photographs of the product and packaging (if damaged/incorrect).
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Our team will verify the claim and guide you through the next steps.
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If approved, you will be asked to ship the product back to our warehouse in its original condition and packaging.
Refunds & Replacements
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Refunds will be initiated to the original payment method within 7–10 business days after we receive and inspect the returned product.
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Alternatively, customers can opt for a replacement product of the same value.
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Shipping charges (if applicable) are non-refundable.
Non-Returnable Items
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Products opened, used, or partially consumed.
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Products damaged due to improper handling/storage after delivery.
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Bulk/temple orders made on special request.
Note on Authenticity
Deiveegaa Punugu is prepared following traditional methods and natural variations may occur. These are signs of authenticity and are not defects.